Travellers' virtual communities: a success story
Article Sidebar
Published:
2019-02-28
Keywords:
Social networks, on line communities, travel communities, 2.0 travellers, Web 2.0, community manager, prosumer, 2.0 tourism.
Main Article Content
Abstract
This article aims at studying the Italian online travelers’ community Ho sempre voglia di partire, which, in only two years of life, has reached more than 540 000 followers, over 7 000 000 visits per month and over all 2 700 000 interactions, becoming —according to its creators— the largest travelers’ community in Europe. The objective is to describe the interactions that characterizes the community, to reveal the reasons why users participate, the actual and symbolical benefits they obtain, and to understand the reasons for success. Through a triangulation of methods, the article reveals how the key of all interactions is emotion and how, therefore, the benefit that the members obtain is mainly emotional.
Article Details
Section
Research
Licencia
Universitas-XXI Journal aligns with the principles of open access and academic collaboration by adopting the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0). This license ensures that published content can be used and shared widely under the following conditions:
Attribution: Authors and the journal must be appropriately credited as the original creators of the content, with full reference and a link to the publication provided.
Non-commercial use: Content may not be used for commercial purposes, preserving its academic and educational intent.
ShareAlike: Derivative works must be distributed under the same terms as this license, promoting the creation of accessible and equitable knowledge.
By implementing this license, the Universitas-XXI Journal strengthens its commitment to disseminating high-quality research, providing free access to knowledge, and fostering a collaborative environment among researchers, educators, and students worldwide.
This decision reflects core values of responsibility, ethics, and transparency in academia, ensuring that intellectual contributions serve as a foundation for new research and projects while respecting the rights of authors and the scientific community.
For more information about this license, please visit the following link: https://creativecommons.org/licenses/by-nc-sa/4.0/"
References
ALMEIDA GARCÍA, F., PELÁEZ-FERNÁNDEZ, A. M., MACÍAS, R., & BALBUENA, A. 2016. Residents’ perceptions of tourism development in Benalmádena (Spain). Tourism Management, 54, 259-274. 10.1016/j.tourman.2015.11.007.
AGAG, G., & EL-MASRY, A. 2016a. Understanding Consumer Intention to Participate in Online Travel Community and Effects on Consumer Intention to Purchase Travel Online and WOM: An Integration of Innovation Diffusion Theory and TAM with trust. Computers in Human Behaviour. http://dx.doi.org/10.1016/j.chb.2016.02.038.
AGAG, G., & EL-MASRY, A. 2016b. Understanding the Determinants of Hotel Booking Intentions and moderating Role of Habit. International Journal of Hospitality Management 54, 52-67. http://dx.doi.org/10.1016/j.ijhm.2016.01.007
AMARO, S., & DUARTE, P. 2013. Online Travel Purchasing: A Literature Review. Journal of Travel & Tourism Marketing, 30(8), 755-782. http://dx.doi.org/10.1080/10548408.2013.835227
AMARO, S., DUARTE, P., & HENRIQUES, C. 2016. Travelers’ use of social media: A clustering approach. Annals of Tourism Research, 59, 1-15. https://doi.org/10.1016/j.annals.2016.03.007
ANDERECK, K. L., & CALDWELL, L. L. 1993. The inflaence of tourist’s characteristics on ratings of infonnation sources for an attraction. En M. Uysal & D. R. Fesenmaier (Eds.), Communication and Channel Systems in Tourism Marketing (pp. 171-190). London: The Haworth Press.
ANGEHRN, A. 1997. Designing mature internet business strategies: The ICDT model. European Management Journal, 15(4), 361-369. https://doi.org/10.1016/S0263-2373(97)00016-9
ARMSTRONG, A., & HAGEL, J. 1996. The Real Value ofOn-line Communities. Harvard Business Review, 74(3), 134-141, May-June. https://doi.org/10.1016/B978-0-7506-7293-1.50009-3
AYEH, J. K. 2015. Travellers’ Acceptance of Consumer-Generated Media: An Integrated Model of Technology Acceptance and Source Credibility Theories. Computers in Human Behavior, 48, 173-80. https://doi.org/117.724915
AYEH, J. K., AU, N., & LAW, R. 2013. Predicting the Intention to use Consumer Generated Media for Travel Planning. Tourism Management, 35, 132-143. https://doi.org/95.05557
BAYM, N. 2010. Personal Connections in the Digital Age. Malden, MA: Polity Press.
BEITH, M.2004. Living like locals. Newsweek (19-04-2004) https://bit.ly/2S4Q9YM
BILGIHAN, A., BARREDA, A, OKUMUS, F., & NUSAIR, K. 2016. Consumer perception of knowledge- sharing in travel-related Online Social Networks. Tour. Manag., (52), 287-296, https://doi.org/ 62.478733
BRAY, J., SCHETZINA, C., & STEINBRINK, S. 2006. Six travel tech trends for 2006. En Christou, E., Sigala, M. (Ed.), Social Media in Travel, Tourism and Hospitality. London: Routledge, https://doi.org/10.4324/9781315609515
BRONNER, F., & DE HOOG, R. 2008. Agreement and Disagreement in Family Decision-making. Tourism Management, (29), 967. https://doi.org/10.1016/j.tourman.2007.12
BRUNS, A. 2008. Blogs, Wikipedia, Second Life, and Beyond: From Production to Produsage. New York: Peter Lang.
BRYCE, D., CURRAN, R., O’GORMAN, K., & TAHERI, B. 2015. Visitors’ Engagement and Authenticity: Japanese Heritage Consumption. Tourism Management, (46), 571-581. http://dx.doi.org/10.1016/j.tourman.2014.08.012
CHANG, H. H., FU, C.S., & JAIN, H.T. 2016. Modifying UTAUT and innovation diffusion theory to reveal online shopping behavior: Familiarity and perceived risk as mediators. Information Development, 32(5), 1757-1773. https://doi.org/10.1177/0266666915623317
CHEN, G., YANG, S., & TANG, S. 2013. Sense of virtual community and knowledge contribution in a P3 virtual community: Motivation and experience. Internet Res., 23(1), 4-26. https://doi.org/10.13140/2.1.4684.0960
CHUNG, N., & KOO, C. 2015. The Use of Social Media in Travel Information Search. Telemat. Informatics, 32. https://doi.org/10.1016/j.tele.2014.08.005
CHUNG, N., LEE, H., LEE, S. J., & KOO, C. 2015. The Influence of Tourism Website on Tourists’ Behavior to Determine Destination Selection: A Case Study of Creative Economy in Korea. Technological Forecasting and Social Change, 96, 130-143. https://doi.org/10.1016/j.techfore.2015.03.004
CRESWELL, J. W. 2014. Research Design: Qualitative, Quantitative and Mixed Methods Approaches (4th ed.). London: Sage Publications Ltd.
DEDEKE, A. 2016. Travel Web-site Design: Information Task-fit, Service Quality and Purchase Intention. Tourism Management, 54, 541-554. https://doi.org/0.1016/j.tourman.2016.01.001
ENOCH, Y., & GROSSMAN, R. 2010. Blogs of Israeli and Danish Backpackers to India. Annals of Tourism Research, 7(2), 520-36. https://doi.org/10.1016/j.annals.2009.11.004
ERT, E., FLEISCHER, A., & MAGEN, N. 2016. Trust and Reputation in the Sharing Economy: The Role of Personal Photos in Airbnb. Tourism Management, 55, 62-73. https://doi.org/10.2139/ssrn.2624181
FILIERI, R., & MCLEAY, F. 2014. E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews. J. Travel Res., 53 (1), 44-57. https://doi.org/10.1177/0047287513481274
FOTIS, J., BUHALIS, D., & ROSSIDES, N. 2012. Social media use and impact during the holiday travel planning process. Information and Communication Technologies in Tourism, 13-24. https://doi.org/10.1007/978-3-7091-1142-0_2
GITELSON, R. J., & CROMPTON, J. 1983. The planning horizons and sources of infonnation used by pleasure vacationers. Journal of Travel Research, 21(3), 2-7. https://doi.org/10.1177/004728758302100301
GRETZEL, U., FESENMAIER, D. R., & O’LEARY, J. T. 2006. The transfonnation of consumer behaviour. En D. Buhalis & C. Costa (Eds.), Tourism Business Frontiers. Amsterdam; London: Buttterworth Heinemann.
HARRIGAN, P., EVERS, U., MILES, M., & DALY, T. 2017. Customer Engagement with Tourism Social Media Brands. Tourism Management, 59, 597-609. https://doi.org/10.1016/j.tourman.2016.09.015
HOWARD, R., RESTREPO, L., & CHANG, C. 2017. Addressing individual perceptions: An application of the unified theory of acceptance and use of technology to building information modelling. International Journal of Project Management, 35, 107-120. http://dx.doi.org/10.1016/j.ijproman.2016.10.012
HSU, M.H., JU, T.L., YEN, C.H., & CHANG, C.M. 2007. Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal Human-Computer Studies, 65(2), 153-169. http://dx.doi.org/10.1016/j.ijhcs.2006.09.003
JACOBSEN, J. K. S., & MUNAR, A. M. 2012. Tourist information search and destination choice in a digital age. Tourism Management Perspectives, 1, 39-47 https://doi.org/10.1016/j.tmp.2011.12.005
KAMBOJ, S., & RAHMAN, Z. 2017. Measuring customer social participation in online travel communities: Scale development and validation. Journal of Hospitality and Tourism Technology, 8(3) 432-464. https://doi.org/10.1108/JHTT-08-2016-0041
KANG, M., & SCHUETT M. 2013. Determinants of Sharing Travel Experiences in Social Media. J. Travel Tour. Mark., 30(1), 107-127. https://doi.org/10.1080/10548408.2013.751237
KAPLAN, A., & HAENLEIN, M. 2010. Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59-68. https://doi.org/10.1016/j.bushor.2009.09.003
KAVOURA, A., & STAVRIANEA, A. 2015. Following and Belonging to an Online Travel Community in Social Media, its Shared Characteristics and Gender Differences. Procedia - Soc. Behav. Sci., 175, 515-521. https://doi.org/10.1016/j.sbspro.2015.01.1231
KAVOURA, A., & BORGES, M. T. T. 2016. Understanding online communities on social networks via the notion of imagined communities: the case of Tripdvisor. International Journal of Web Based Communities, 12(3), 238-261. https://doi.org/10.1504/IJWBC.2016.077759
KIM, W. G., LEE, C., & HIEMSTRA, S. J. 2004. Effects of an online virtual community on customer loyalty and travel product purchases. Tourism management, 25(3), 343-355. https://doi.org/10.1016/S0261-5177(03)00142-0
KOZINETS, R. V. 1999. E-tribalized marketing?: the strategic implications of virtual communities of consumption. European Management Journal, 17(3), 252-264, https://doi.org/10.1016/S0263-2373(99)00004-3
LI, C., & BERNOFF, J. 2008. Groundswell. Winning in a world transformed by social technologies. 1st ed., Boston, MA, Harvard Business Press.
LITVIN, S. W., & DOWLING, K. M. 2017. Tripadvisor and hotel consumer brand loyalty. Current Issues in Tourism, 1-5. 10. https://doi.org/1080/13683500.2016.1265488
LITVIN, S. W., GOLDSMITH, R. E., & PAN, B. 2008. Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458-468. https://doi.org/10.1016/0160-7383(92)90127-B
MCLUHAN, M., & WATSON, W. 1970. From Cliché to Archetype with Wilfred Watson. New York: Pocket Book.
MAYO, E. J., & JARVIS, L. P. 1981. The Psychology of Leisure Travel. Boston: CBI Publishing.
MARIAMPOLSKI, H. 2005. Ethnography for marketers: A guide to consumer immersion. London: Sage.
MANSFELD, Y. 1992. From motivation to actual travel. Annals of Tourism Research, 19, 399-419. https://doi.org/10.1016/0160-7383(92)90127-B
MILL, R. C., & MORRISON, A. M. 2002. The tourism system (4th ed.). Dubuque, Iowa: Kendall/Hunt Pub.
MOHD-ANY, A. A., WINKLHOFER, H., & ENNEW, C. 2015. Measuring Users’ Value Experience on a Travel Website (e-value): What Value is Cocreated by the User? Journal of Travel Research, 54(4), 496-51. https://doi.org/10.1177/0047287514522879
MUNAR, ANA MARIA. 2010. Digital Exhibitionism: The Age of Exposure. Culture Unbound, 2, 401- https://doi.org/22. 10.3384/cu.2000.1525.10223401
MUNIZ, A. M., JR., & O’GUINN T. C. 2001. Brand Community. Journal of Consumer Research, 27(4), 412-432. https://doi.org/10.1086/319618
OLSEN, M. D., & CONNOLLY, D. J. 2000. Experience-based Travel. Cornell Hotel and Restaurant Administration Quarterly, 41(1 ), 30-40. https://doi.org/10.1177/001088040004100121
PANTELIDIS, L. S. 2010. Electronic meal experience: A content analysis of online restaurant comments. Cornell Hospitality Quarterly, 51(4), 483-91. https://doi.org/10.1177/1938965510378574
PEYTON, T. 2014. Emotion to action?: Deconstructing the ontological politics of the “Like” button. En T. Benski & E Fisher (Eds.), Internet and Emotions (pp. 113-129). New York: Routledge.
POWERS, M. J. 1997. How to program a Virtual Community. Emeryville, Calif.: Ziff-Davis Press.
PREECE, J. 2000. Online communities: designing usability, supporting sociability. New York, John Wiley.
PREBENSEN, N. K., KIM, H., & UYSAL, M. S. 2016. Co-creation as Moderator Between the Experience Value and Satisfaction Relationship. Journal of Travel Research, 5(7), 934-945. https://doi.org/10.1177/0047287515583359
PUDLINER, B. A. 2007. Alternative literature and tourist experience: travel and tourist Weblogs. Journal of Tourism and Cultural Change, 5(1), 46-59. https://doi.org/10.2167/jtcc051.0
QUALMAN, E. 2009. Socialnomics: how social media transforms the way we live and do business. New Jersey: John Wiley & Sons.
RASHIDI, T.H., ABBASI, A., MAGHREBI, M., HASAN, S., & WALLER, T.S. 2017. Exploring the capacity of social media data for modelling travel behaviour: Opportunities and challenges. Transportation Research Part C: Emerging Technologies, 75, 197-211. https://doi.org/10.1016/j.trc.2016.12.008 -
REYPENS, C., LIEVENS, A., & BLAZEVIC, V. 2016. Leveraging Value in Multi-stakeholder Innovation Networks: A Process Framework for Value Co-creation and Capture. Industrial Marketing Management, 56, 40-50. https://doi.org/10.1016/j.indmarman.2016.03.005
RIEDER, B. 2013. Studying Facebook via data extraction. En Proceedings of the 5th Annual ACM Web science conference. WebSci’13. Paris, May. 2-4, pp. 346-355. https://doi.org/10.1145/2464464.2464475
RHEINGOLD, H. 1991. Virtual reality. New York: Summit Books.
ROQUE, V. & RAPOSO, R. 2015. Social media as a communication and marketing tool in tourism: an analysis of online activities from international key player DMO. Anatolia. https://doi.org/10.1080/13032917.2015.1083209.
ROSENBLATT, B. 1997. Virtual Communities: The benchmark for success online? Recuperado de https://bit.ly/2GuKSIE (18-05-2006).
SHNEIDERMAN, B. 2015. Building Trusted Social Media Communities: A Research Roadmap for Promoting Credible Content. En Roles, Trust, and Reputation in Social Media Knowledge Markets. Springer Cham Heidelberg, New York, Dordrecht, London: Springer International Publishing.
SCOLARI, C. 2008. Hipermediaciones. Elementos para una teoría de la comunicación digital interactiva. Barcelona: GDISA.
SHELTON, K., & MCNEELEY, T. 1997. Virtual communities companion. Albany: Coriolis Group Books.
SIRAKAYA, E., & WOODSIDE, A. G. 2005. Building and testing theories of decision making by travellers. Tourism Management,26(6), 815-832. https://doi.org/10.1016/j.tourman.2004.05.004
SMITH, M. A., & KOLLOCK, P. 1999. Communities in cyberspace. London; New York: Routledge.
SPARKS, B. A., & BROWNING, V. 2011. The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management, 32(6), 1310-1323. https://doi.org/10.1016/j.tourman.2010.12.011
SOTIRIADIS, M. 2017. Sharing tourism experiences in social media: A literature review and a set of suggested business strategies. International Journal of Contemporary Hospitality Management, 29(1), 179-225, https://doi.org/10.1108/IJCHM-05-2016-0300
TORET, J. et al. 2013. Tecnopolítica: la potencia de las multitudes conectadas. Catalunya: IN3 Working Paper Series. Recuperado de https://goo.gl/VqGK3t
TUSSYADIAH, I. P., & FESENMAIER, D. R. 2008. Marketing places through first-person stories. An analysis of Pennsylvania roadtripper blog. Journal of Travel & Tourism Marketing 25, https://doi.org/10.1080/10548400802508358
URRY, J. 1990. The Tourist Gaze. London: Sage.
OGT, C., & FESENMAIER, D. R. 1998. Expanding the functional information search model. Annals of Tourism Research, 25(3), 551-578. https://doi.org/10.1016/S0160-7383(98)00010-3
VOLO, S. 2010. Bloggers’ reported tourist experiences: Their utility as a tourism data source and their effect on prospective tourists. Journal of Vacation Marketing, 16(4), 297-311. https://doi.org/10.1177/1356766710380884
WANG, Y., YU, Q., & FESENMAIER, D. R. 2002. Defining the virtual tourist community: implications for tourism marketing. Tourism Management, 23(4), 407-417. https://doi.org/10.1016/S0261-5177(01)00093-0
WANG, Y., & FESENMAIER, D. R. 2004ª. Modeling participation in an online travel community. Journal o/Travel Research, 42(3), 261-270. https://doi.org/10.1177/0047287503258824
WANG, Y., & FESENMAIER, D. R. 2004b. Towards understanding members’ general participation in and active contribution to an online travel community. Tourism Management, 25(6), 709-722. https://doi.org/10.1016/j.tourman.2003.09.011
WANG, D., FESENMAIER, D. R., WERTHNER, H., & WÖBER, K. 2010. The journal of information technology & tourism: A content analysis of the past 10 years. Information Technology & Tourism, 12, 3–16: https://doi.org/10.3727/109830510X12747489979547
WERTHNER, H., & RICCI, F. 2004. E-commerce and tourism. Commun. ACM. 47, 101-105. https://doi.org/10.1145/1035134.1035141.
WOODSIDE, K. 1990. An approach to studying local government autonomy: The Ontario experience. Canadian, Public Administration, 33, 198-213. https://doi.org/10.1111/j.1754-7121.1990.tb01393.x
XIANG, Z., DU, Q., MA, Y., & FAN, W. 2017. A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism. Tourism Management, 58, 51-65. https://doi.org/10.1016/j.tourman.2016.10.001
YU, Z., XU, H., YANG, Z., & GUO, B. 2016. Personalized travel package with multi-point-of-interest recommendation based on crowdsourced user footprints. IEEE Transactions on Human-Machine Systems, 46(1), 151-158, https://doi.org/10.1109/THMS.2015.2446953
AGAG, G., & EL-MASRY, A. 2016a. Understanding Consumer Intention to Participate in Online Travel Community and Effects on Consumer Intention to Purchase Travel Online and WOM: An Integration of Innovation Diffusion Theory and TAM with trust. Computers in Human Behaviour. http://dx.doi.org/10.1016/j.chb.2016.02.038.
AGAG, G., & EL-MASRY, A. 2016b. Understanding the Determinants of Hotel Booking Intentions and moderating Role of Habit. International Journal of Hospitality Management 54, 52-67. http://dx.doi.org/10.1016/j.ijhm.2016.01.007
AMARO, S., & DUARTE, P. 2013. Online Travel Purchasing: A Literature Review. Journal of Travel & Tourism Marketing, 30(8), 755-782. http://dx.doi.org/10.1080/10548408.2013.835227
AMARO, S., DUARTE, P., & HENRIQUES, C. 2016. Travelers’ use of social media: A clustering approach. Annals of Tourism Research, 59, 1-15. https://doi.org/10.1016/j.annals.2016.03.007
ANDERECK, K. L., & CALDWELL, L. L. 1993. The inflaence of tourist’s characteristics on ratings of infonnation sources for an attraction. En M. Uysal & D. R. Fesenmaier (Eds.), Communication and Channel Systems in Tourism Marketing (pp. 171-190). London: The Haworth Press.
ANGEHRN, A. 1997. Designing mature internet business strategies: The ICDT model. European Management Journal, 15(4), 361-369. https://doi.org/10.1016/S0263-2373(97)00016-9
ARMSTRONG, A., & HAGEL, J. 1996. The Real Value ofOn-line Communities. Harvard Business Review, 74(3), 134-141, May-June. https://doi.org/10.1016/B978-0-7506-7293-1.50009-3
AYEH, J. K. 2015. Travellers’ Acceptance of Consumer-Generated Media: An Integrated Model of Technology Acceptance and Source Credibility Theories. Computers in Human Behavior, 48, 173-80. https://doi.org/117.724915
AYEH, J. K., AU, N., & LAW, R. 2013. Predicting the Intention to use Consumer Generated Media for Travel Planning. Tourism Management, 35, 132-143. https://doi.org/95.05557
BAYM, N. 2010. Personal Connections in the Digital Age. Malden, MA: Polity Press.
BEITH, M.2004. Living like locals. Newsweek (19-04-2004) https://bit.ly/2S4Q9YM
BILGIHAN, A., BARREDA, A, OKUMUS, F., & NUSAIR, K. 2016. Consumer perception of knowledge- sharing in travel-related Online Social Networks. Tour. Manag., (52), 287-296, https://doi.org/ 62.478733
BRAY, J., SCHETZINA, C., & STEINBRINK, S. 2006. Six travel tech trends for 2006. En Christou, E., Sigala, M. (Ed.), Social Media in Travel, Tourism and Hospitality. London: Routledge, https://doi.org/10.4324/9781315609515
BRONNER, F., & DE HOOG, R. 2008. Agreement and Disagreement in Family Decision-making. Tourism Management, (29), 967. https://doi.org/10.1016/j.tourman.2007.12
BRUNS, A. 2008. Blogs, Wikipedia, Second Life, and Beyond: From Production to Produsage. New York: Peter Lang.
BRYCE, D., CURRAN, R., O’GORMAN, K., & TAHERI, B. 2015. Visitors’ Engagement and Authenticity: Japanese Heritage Consumption. Tourism Management, (46), 571-581. http://dx.doi.org/10.1016/j.tourman.2014.08.012
CHANG, H. H., FU, C.S., & JAIN, H.T. 2016. Modifying UTAUT and innovation diffusion theory to reveal online shopping behavior: Familiarity and perceived risk as mediators. Information Development, 32(5), 1757-1773. https://doi.org/10.1177/0266666915623317
CHEN, G., YANG, S., & TANG, S. 2013. Sense of virtual community and knowledge contribution in a P3 virtual community: Motivation and experience. Internet Res., 23(1), 4-26. https://doi.org/10.13140/2.1.4684.0960
CHUNG, N., & KOO, C. 2015. The Use of Social Media in Travel Information Search. Telemat. Informatics, 32. https://doi.org/10.1016/j.tele.2014.08.005
CHUNG, N., LEE, H., LEE, S. J., & KOO, C. 2015. The Influence of Tourism Website on Tourists’ Behavior to Determine Destination Selection: A Case Study of Creative Economy in Korea. Technological Forecasting and Social Change, 96, 130-143. https://doi.org/10.1016/j.techfore.2015.03.004
CRESWELL, J. W. 2014. Research Design: Qualitative, Quantitative and Mixed Methods Approaches (4th ed.). London: Sage Publications Ltd.
DEDEKE, A. 2016. Travel Web-site Design: Information Task-fit, Service Quality and Purchase Intention. Tourism Management, 54, 541-554. https://doi.org/0.1016/j.tourman.2016.01.001
ENOCH, Y., & GROSSMAN, R. 2010. Blogs of Israeli and Danish Backpackers to India. Annals of Tourism Research, 7(2), 520-36. https://doi.org/10.1016/j.annals.2009.11.004
ERT, E., FLEISCHER, A., & MAGEN, N. 2016. Trust and Reputation in the Sharing Economy: The Role of Personal Photos in Airbnb. Tourism Management, 55, 62-73. https://doi.org/10.2139/ssrn.2624181
FILIERI, R., & MCLEAY, F. 2014. E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews. J. Travel Res., 53 (1), 44-57. https://doi.org/10.1177/0047287513481274
FOTIS, J., BUHALIS, D., & ROSSIDES, N. 2012. Social media use and impact during the holiday travel planning process. Information and Communication Technologies in Tourism, 13-24. https://doi.org/10.1007/978-3-7091-1142-0_2
GITELSON, R. J., & CROMPTON, J. 1983. The planning horizons and sources of infonnation used by pleasure vacationers. Journal of Travel Research, 21(3), 2-7. https://doi.org/10.1177/004728758302100301
GRETZEL, U., FESENMAIER, D. R., & O’LEARY, J. T. 2006. The transfonnation of consumer behaviour. En D. Buhalis & C. Costa (Eds.), Tourism Business Frontiers. Amsterdam; London: Buttterworth Heinemann.
HARRIGAN, P., EVERS, U., MILES, M., & DALY, T. 2017. Customer Engagement with Tourism Social Media Brands. Tourism Management, 59, 597-609. https://doi.org/10.1016/j.tourman.2016.09.015
HOWARD, R., RESTREPO, L., & CHANG, C. 2017. Addressing individual perceptions: An application of the unified theory of acceptance and use of technology to building information modelling. International Journal of Project Management, 35, 107-120. http://dx.doi.org/10.1016/j.ijproman.2016.10.012
HSU, M.H., JU, T.L., YEN, C.H., & CHANG, C.M. 2007. Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal Human-Computer Studies, 65(2), 153-169. http://dx.doi.org/10.1016/j.ijhcs.2006.09.003
JACOBSEN, J. K. S., & MUNAR, A. M. 2012. Tourist information search and destination choice in a digital age. Tourism Management Perspectives, 1, 39-47 https://doi.org/10.1016/j.tmp.2011.12.005
KAMBOJ, S., & RAHMAN, Z. 2017. Measuring customer social participation in online travel communities: Scale development and validation. Journal of Hospitality and Tourism Technology, 8(3) 432-464. https://doi.org/10.1108/JHTT-08-2016-0041
KANG, M., & SCHUETT M. 2013. Determinants of Sharing Travel Experiences in Social Media. J. Travel Tour. Mark., 30(1), 107-127. https://doi.org/10.1080/10548408.2013.751237
KAPLAN, A., & HAENLEIN, M. 2010. Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59-68. https://doi.org/10.1016/j.bushor.2009.09.003
KAVOURA, A., & STAVRIANEA, A. 2015. Following and Belonging to an Online Travel Community in Social Media, its Shared Characteristics and Gender Differences. Procedia - Soc. Behav. Sci., 175, 515-521. https://doi.org/10.1016/j.sbspro.2015.01.1231
KAVOURA, A., & BORGES, M. T. T. 2016. Understanding online communities on social networks via the notion of imagined communities: the case of Tripdvisor. International Journal of Web Based Communities, 12(3), 238-261. https://doi.org/10.1504/IJWBC.2016.077759
KIM, W. G., LEE, C., & HIEMSTRA, S. J. 2004. Effects of an online virtual community on customer loyalty and travel product purchases. Tourism management, 25(3), 343-355. https://doi.org/10.1016/S0261-5177(03)00142-0
KOZINETS, R. V. 1999. E-tribalized marketing?: the strategic implications of virtual communities of consumption. European Management Journal, 17(3), 252-264, https://doi.org/10.1016/S0263-2373(99)00004-3
LI, C., & BERNOFF, J. 2008. Groundswell. Winning in a world transformed by social technologies. 1st ed., Boston, MA, Harvard Business Press.
LITVIN, S. W., & DOWLING, K. M. 2017. Tripadvisor and hotel consumer brand loyalty. Current Issues in Tourism, 1-5. 10. https://doi.org/1080/13683500.2016.1265488
LITVIN, S. W., GOLDSMITH, R. E., & PAN, B. 2008. Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458-468. https://doi.org/10.1016/0160-7383(92)90127-B
MCLUHAN, M., & WATSON, W. 1970. From Cliché to Archetype with Wilfred Watson. New York: Pocket Book.
MAYO, E. J., & JARVIS, L. P. 1981. The Psychology of Leisure Travel. Boston: CBI Publishing.
MARIAMPOLSKI, H. 2005. Ethnography for marketers: A guide to consumer immersion. London: Sage.
MANSFELD, Y. 1992. From motivation to actual travel. Annals of Tourism Research, 19, 399-419. https://doi.org/10.1016/0160-7383(92)90127-B
MILL, R. C., & MORRISON, A. M. 2002. The tourism system (4th ed.). Dubuque, Iowa: Kendall/Hunt Pub.
MOHD-ANY, A. A., WINKLHOFER, H., & ENNEW, C. 2015. Measuring Users’ Value Experience on a Travel Website (e-value): What Value is Cocreated by the User? Journal of Travel Research, 54(4), 496-51. https://doi.org/10.1177/0047287514522879
MUNAR, ANA MARIA. 2010. Digital Exhibitionism: The Age of Exposure. Culture Unbound, 2, 401- https://doi.org/22. 10.3384/cu.2000.1525.10223401
MUNIZ, A. M., JR., & O’GUINN T. C. 2001. Brand Community. Journal of Consumer Research, 27(4), 412-432. https://doi.org/10.1086/319618
OLSEN, M. D., & CONNOLLY, D. J. 2000. Experience-based Travel. Cornell Hotel and Restaurant Administration Quarterly, 41(1 ), 30-40. https://doi.org/10.1177/001088040004100121
PANTELIDIS, L. S. 2010. Electronic meal experience: A content analysis of online restaurant comments. Cornell Hospitality Quarterly, 51(4), 483-91. https://doi.org/10.1177/1938965510378574
PEYTON, T. 2014. Emotion to action?: Deconstructing the ontological politics of the “Like” button. En T. Benski & E Fisher (Eds.), Internet and Emotions (pp. 113-129). New York: Routledge.
POWERS, M. J. 1997. How to program a Virtual Community. Emeryville, Calif.: Ziff-Davis Press.
PREECE, J. 2000. Online communities: designing usability, supporting sociability. New York, John Wiley.
PREBENSEN, N. K., KIM, H., & UYSAL, M. S. 2016. Co-creation as Moderator Between the Experience Value and Satisfaction Relationship. Journal of Travel Research, 5(7), 934-945. https://doi.org/10.1177/0047287515583359
PUDLINER, B. A. 2007. Alternative literature and tourist experience: travel and tourist Weblogs. Journal of Tourism and Cultural Change, 5(1), 46-59. https://doi.org/10.2167/jtcc051.0
QUALMAN, E. 2009. Socialnomics: how social media transforms the way we live and do business. New Jersey: John Wiley & Sons.
RASHIDI, T.H., ABBASI, A., MAGHREBI, M., HASAN, S., & WALLER, T.S. 2017. Exploring the capacity of social media data for modelling travel behaviour: Opportunities and challenges. Transportation Research Part C: Emerging Technologies, 75, 197-211. https://doi.org/10.1016/j.trc.2016.12.008 -
REYPENS, C., LIEVENS, A., & BLAZEVIC, V. 2016. Leveraging Value in Multi-stakeholder Innovation Networks: A Process Framework for Value Co-creation and Capture. Industrial Marketing Management, 56, 40-50. https://doi.org/10.1016/j.indmarman.2016.03.005
RIEDER, B. 2013. Studying Facebook via data extraction. En Proceedings of the 5th Annual ACM Web science conference. WebSci’13. Paris, May. 2-4, pp. 346-355. https://doi.org/10.1145/2464464.2464475
RHEINGOLD, H. 1991. Virtual reality. New York: Summit Books.
ROQUE, V. & RAPOSO, R. 2015. Social media as a communication and marketing tool in tourism: an analysis of online activities from international key player DMO. Anatolia. https://doi.org/10.1080/13032917.2015.1083209.
ROSENBLATT, B. 1997. Virtual Communities: The benchmark for success online? Recuperado de https://bit.ly/2GuKSIE (18-05-2006).
SHNEIDERMAN, B. 2015. Building Trusted Social Media Communities: A Research Roadmap for Promoting Credible Content. En Roles, Trust, and Reputation in Social Media Knowledge Markets. Springer Cham Heidelberg, New York, Dordrecht, London: Springer International Publishing.
SCOLARI, C. 2008. Hipermediaciones. Elementos para una teoría de la comunicación digital interactiva. Barcelona: GDISA.
SHELTON, K., & MCNEELEY, T. 1997. Virtual communities companion. Albany: Coriolis Group Books.
SIRAKAYA, E., & WOODSIDE, A. G. 2005. Building and testing theories of decision making by travellers. Tourism Management,26(6), 815-832. https://doi.org/10.1016/j.tourman.2004.05.004
SMITH, M. A., & KOLLOCK, P. 1999. Communities in cyberspace. London; New York: Routledge.
SPARKS, B. A., & BROWNING, V. 2011. The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management, 32(6), 1310-1323. https://doi.org/10.1016/j.tourman.2010.12.011
SOTIRIADIS, M. 2017. Sharing tourism experiences in social media: A literature review and a set of suggested business strategies. International Journal of Contemporary Hospitality Management, 29(1), 179-225, https://doi.org/10.1108/IJCHM-05-2016-0300
TORET, J. et al. 2013. Tecnopolítica: la potencia de las multitudes conectadas. Catalunya: IN3 Working Paper Series. Recuperado de https://goo.gl/VqGK3t
TUSSYADIAH, I. P., & FESENMAIER, D. R. 2008. Marketing places through first-person stories. An analysis of Pennsylvania roadtripper blog. Journal of Travel & Tourism Marketing 25, https://doi.org/10.1080/10548400802508358
URRY, J. 1990. The Tourist Gaze. London: Sage.
OGT, C., & FESENMAIER, D. R. 1998. Expanding the functional information search model. Annals of Tourism Research, 25(3), 551-578. https://doi.org/10.1016/S0160-7383(98)00010-3
VOLO, S. 2010. Bloggers’ reported tourist experiences: Their utility as a tourism data source and their effect on prospective tourists. Journal of Vacation Marketing, 16(4), 297-311. https://doi.org/10.1177/1356766710380884
WANG, Y., YU, Q., & FESENMAIER, D. R. 2002. Defining the virtual tourist community: implications for tourism marketing. Tourism Management, 23(4), 407-417. https://doi.org/10.1016/S0261-5177(01)00093-0
WANG, Y., & FESENMAIER, D. R. 2004ª. Modeling participation in an online travel community. Journal o/Travel Research, 42(3), 261-270. https://doi.org/10.1177/0047287503258824
WANG, Y., & FESENMAIER, D. R. 2004b. Towards understanding members’ general participation in and active contribution to an online travel community. Tourism Management, 25(6), 709-722. https://doi.org/10.1016/j.tourman.2003.09.011
WANG, D., FESENMAIER, D. R., WERTHNER, H., & WÖBER, K. 2010. The journal of information technology & tourism: A content analysis of the past 10 years. Information Technology & Tourism, 12, 3–16: https://doi.org/10.3727/109830510X12747489979547
WERTHNER, H., & RICCI, F. 2004. E-commerce and tourism. Commun. ACM. 47, 101-105. https://doi.org/10.1145/1035134.1035141.
WOODSIDE, K. 1990. An approach to studying local government autonomy: The Ontario experience. Canadian, Public Administration, 33, 198-213. https://doi.org/10.1111/j.1754-7121.1990.tb01393.x
XIANG, Z., DU, Q., MA, Y., & FAN, W. 2017. A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism. Tourism Management, 58, 51-65. https://doi.org/10.1016/j.tourman.2016.10.001
YU, Z., XU, H., YANG, Z., & GUO, B. 2016. Personalized travel package with multi-point-of-interest recommendation based on crowdsourced user footprints. IEEE Transactions on Human-Machine Systems, 46(1), 151-158, https://doi.org/10.1109/THMS.2015.2446953