Engagement and job satisfaction: analysis in the Peruvian commercial sector
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Abstract
The main aim of this study was to investigate which components of engagement are most relevant for the job satisfaction of employees belonging to the commercial sector in Peru. Questionnaires were distributed online and in print to employees of 25 businesses operating in Lima's commercial sectors, seeking their participation. The Utrecht Work Engagement Scale (UWES) was selected as the survey instrument after an extensive literature review, resulting in the collection of 260 surveys. Participating companies were required to belong to the private sector, and the research adopted a cross-sectional design. Notably, the survey was administered free of charge, ensuring complete anonymity for respondents. The statistical instrument employed in this study was an ordinary least squares model, incorporating a quadratic variable for age. This method allowed for a nuanced exploration of the relationships under investigation. The results of this model provided the support needed to show a close relationship between the engagement variables of challenge, inspiration, the state of flow, and job satisfaction in commercial employees. In addition, these variables were analyzed graphically according to the age of the workers. A quadratic trend is observed specifically in the relationship between job satisfaction and age. Our findings contribute to the literature by presenting a different perspective on the study of engagement, providing valuable insights for the formulation of better human management policies.
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